Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of glowingray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T*** –
The quality is excellent. I advise the store.
Y***n –
The cover is excellent, it sits like a glove, thin, drove to MSK for 3 weeks. With the Pitaka case looks like a native
A***a –
Fast Delivery. Package arrived 19days from order. Items arrived in good condition. Very Good Quality. Very Satisfied and will order again. Two thumbs way up for the store. Highly recommended. Thanks.
F***d –
Attention the button at the back is not at all where the button of airPods 2 is Otherwise nice case
F***f –
Haven’t arrived yet
J***s –
Very good case really happy with it
Customer –
Super! What you need! I advise everyone
F***r –
Good quality and very fast delivery. Received in 2 weeks. Thank you store!
Y***n –
The goods priyshov in Ukraine (Donetsk region) for 37 days. Goods of enchantment, to AirPods pidiyshov Duge klasno. I recommend the store. I put Yom 5 stars.
P***v –
Only for AirPods 2 with wireless charging!!
N***s –
1000% good quality, real carbon so realy light. Fits perfect around the Airpods housing!
U***r –
Everything is done qualitatively, very fast delivery, two and a half weeks to the Belgorod region!!! Seller recommend!
C***s –
Perfect bound
Customer –
amazing quality,shipping speed (9days), packaging.. only very small downside is fitment 9.5/10 … but its unfair to give it full 5 stars. thank you very much
M***o –
Perfect!
V***v –
All OK sit like dug up
B***u –
Order 11.11, received 22.11. Good cover, sit tight.
T***n –
Great case. Better than silicone for 1-2 $. Easy to put on and remove. But if too often this can remain strips on the White case, as there is no soft base inside the case
F***n –
Outstanding Product
D***r –
Really beautiful. Looks very good.
Customer –
nice
D***v –
Cover of excellent quality. The fiber lies flat. Looks like natural carbon.
N***n –
The product is insanely beautiful and fully corresponds to the description and photos. Super light carbon material, covered with red lacquer-just chic! Definitely worth your money. I will order more) the store quickly sent the order. I recommend!
K***k –
Perfect fit and terrific
N***n –
Cool cover! Unless-it slides and it’s a pity that there is no carabiner that hang the cover on jeans.
Z***z –
In Kiev, the parcel was, a month and a half, if not more. I thought she wasn’t coming. Thank you to the store. The product corresponds to the description. On the headphone case sat perfectly. Thank you. I recommend the product, only very long shipping. The seller of successful sales.
A***a –
It’s cool. Sitting super durable
V***v –
Everything is okay quickly and efficiently done
R***x –
Good Goods, came quickly, especially ordered for the new year, good quality, sit well, nothing prevents opening the lid, everything keeps well, thanks to the store!!
K***v –
The product is super! The store sent the parcel on the same day! Everything came quickly! I recommend
Customer –
Excellent Product, nice workmanship
T***a –
Wow really good quality!
S***u –
Perfect ! The quality is high and fits perfectly with the airpods :-))
Customer –
real and amazing look
D***l –
Beautiful, in good packaging
O***o –
Everything is OK! Settle well. I recommend
P***v –
There are small gaps, the photo is visible. Delivery fast, the quality is excellent, the lower part sits less tightly than the top, new overall keeps well, compared to other covers-Mercedes!! I recommend the guys;)
Y***n –
Came in less than a month in MSK, sits perfectly
O***o –
Opening the lid, the cover slightly peel off
Z***z –
Great cover. I’m buying not the first time these cases. Cover of excellent quality. Delivery to Kiev, since the order, more than two months. Very long shipping. The case of excellent quality, the headphone case sits perfectly. Thank you to the store.
N***P –
perfect
O***n –
Super!
O***a –
Great cover!
B***r –
Good quality, nice
Customer –
Quick shipment. Amazing quality
D***h –
Very good quality!!!!
Customer –
All OK, quality at the highest level. Real aramid and fit to the case perfectly.
D***v –
Good quality!
M***o –
The parcel was lost, but the store sent again! Super quality!! Take it without hesitation!
V***n –
Quality Super thank you very much
A***y –
Good thing
S***n –
Everything is fine
K***a –
Excellent quality cover, quite suitable as a gift! Keeps tight. Pleasant touch. Pleasantly pleased with the speed of delivery, the track was tracked. 5 out of 5!
S***M –
I received the item well.I hope you will succeed. Thank you. Delivery fast The product is good. Make sure you buy it here.
K***o –
Quality fine harness yo ~!
N***v –
Perfect, cool thing
N***n –
Good quality. Fits good. I like it!
R*** –
The product fits perfectly, the finish is good and above all does not add thickness to the case. I love it.
B***s –
Great product, only the shell for the lid is a bit too big so it falls of sometimes.
Customer –
Cool cover. Very thin and beautiful. Like real carbon fiber.