Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of glowingray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cliente –
Working well.
P***v –
Led strip is excellent. Everything is on and with a sensor. the delivery was 10 days. Thank you very much to the store.
G***N –
Cargo arrived very good 9 days as the url was told i recommend.
K***i –
Good price good product.
Cliente –
Very good. Works great. Fast shipping. Thanks.
C***o –
Well received but took very long to turn off although adjusted 10seconds auto off.
R***s –
good
D***k –
Everything is ok. I recommend this store
Cliente –
Led light in blue shade. It looks very nice for the eyes. The sensor works clearly only in low light or in dark. If there is an external backlight, it does not work immediately.
O***U –
Harika
R***n –
The product is fine as I expected. I installed it in the kitchen. Its lighting is fine. I recommend it to you.
H***i –
Very fast shipping, excellent product
V***v –
All is working. But i payed for warm leds, but got white color leds.
Cliente –
very fast shipping and good stuff. thank you store
A***t –
very quick shipping and delivery tested, and it works perfect, I can only recommend this store..
A***a –
It seems perfect, thank you.
S***o –
Before spb month packing excellent tape and sensor work perfectly recommend
B***n –
Super fast shipment legend Quality
P***k –
In kaluga came in 7 days, everything is ok.
P***s –
ok
O***n –
The URL is beautiful and Works
Z***y –
Amit Végre kerestem
Cliente –
Super!!! 100% satisfaction, thank you.
N***M –
Quick. The tape is good, with protection from moisture. Thank you
S***o –
Excellent thing, the sensor is sensitive and works correctly. Nothing gets warm.
D***v –
Good thing. Just ordered warm light, and came cold. For this 4 stars.
M***k –
everything ok I advise
Cliente –
Good thing i advise
M***a –
GOOD WORKING, BUT DO NOT KNOW HOW. THE ADHESIVE IS NOT GOOD, COMES PARTIALLY UNGLUED. (GOOD, IT’S WORKING, BUT I DO NOT KNOW WHEN. THE ADHESIVE IS NOT GOOD, PARTIALLY UNGLUED.)
K***k –
Super
V***a –
The block is very heated and everything works fine.
T***t –
Item excellent delivery at height
M***s –
Great. Very fast shipping.
O***a –
Everything works great delivery very fast
O***a –
Everything works fine. Very cool thing. Packed in a soft package, nothing spoiled.
M***a –
Good tape, only the sensor failed but the store faithfully returned half the money
C***a –
Fully corresponds to the description. I’m happy with the order-a week the tape works without complaints. Shines brightly, glued under kitchen cabinets-very convenient and light. The sensor works even on the cat when it comes in. Glued well (while glued in places had to tear off, as the idea of the location changed-and still glued). The power supply is heated when the tape is on for a long time, but not more than the phone on charging. Not very convenient adjustment of the duration of the lighting (the wheel, at random is added, it would be more convenient to toggle or a button for several modes), but you can apply. Shipping about two weeks, track tracked all the way, parcel store sent quickly.
H***i –
Thanks the sensor works very well
A***v –
Works and in lighting. Unfortunately.
A***o –
Looks good, everything works, in general i recommend. Came quickly
M***i –
everything great, i’m starting to complete new order!
S***s –
Really great store .. Super reliable seller ..
A***s –
Good quality, good store!
V***v –
Thank you, as in Description. 4 Star for Defects (not Free). Cracks to Power Supply. Flaws adhesive Goods according to my Opinion. Otherwise works well.
A***i –
Great product
A***v –
At first i thought that it does not work and burns constantly. But no. Turns out the hemorrhagic regulator. And if once turned aside for 15 minutes, then until this time passes, it will not take another value of the regulator. In the lighted place only works close to the sensor. But i bought in a locker under the sink where it’s dark. Glue on the glue, because the regular adhesive strip does not hold.
S***v –
Norms, but the sticky layer is weak, i had to attach to staples with a furniture stapler
M***s –
Lights very Bright. Motion sensor responded properly good. Highly recommend
Cliente –
item arrived very fast and tested ok. thanks
F***x –
The detector works fine. Even 180 degree! Glue doesn’t hold at all. Stick the tab with strong glue
H***u –
Fast delivery. The product is beautiful alone the sunlight sensor does not work constantly lit.
A***a –
The only thing that, a small crack on the block, not nice but works))), and so everything is fine)
Cliente –
Good
L***n –
Everything works, it came very quickly
M***a –
Fast delivery, everything works, thanks
F***F –
Because of the chinese new year there was a delay in sending. The only negative is that the adhesive part does not hold well. And so everything works fine.
M***a –
It reached 3 weeks to moscow; it burns brightly, the motion sensor works; until glued, so how will it stick-not known
Cliente –
All right
O***x –
Good Lighting but the glue tape is poor quality.
R***f –
Everything works, everything is super quality at the highest level, shines brightly)
R***r –
Everything corresponds to the description. Everything works.
H***n –
loooove it will order more, thank’s to a fantastic store
D***a –
Everything works. Quality is also good. It came as always from the mail crumpled, but quickly. Hung under the bed look great, and the sensor works also well as necessary in general i’m happy. Maybe i’ll order more if i find a place. Photo laziness to do. I advise
Cliente –
Goods is compatible with your order. Works well. Recommended!
A***v –
Before the moscow region the parcel was less than 1 month. The track was tracked completely. Packed was good. I buy the second tape from this store. First i bought a tape 2 m, it was small. Now i ordered 4 meters-the most it. Hung in the corridor, it’s long, this tape was very handy.
Y***s –
I was satisfied with the purchase
O***v –
Ok
A***v –
Ordered warm light, sent cold. The sensor is triggered approximately from a meter and after a time. In general, not a fountain. Sent in three weeks, did not get in touch. Waited more than a month.
A***v –
Okay! Shines brightly, the night mode is present (more precisely only it is there, which is logical from the destination). Happy! A + + + + + +
Cliente –
Works fine don’t imagine big like in pictures alone thin stripe but useful. Thank you. Thank you.
A***k –
All as in the description, the packaging so-so, to moscow went a month and a half, sent for a very long time.
S***n –
All right!)
A***r –
Quality is very bad .. They all don’t work.
I***a –
The store did not send the goods for a long time, but after the shipment came quickly. Everything works as it should. Packed well. I did not communicate with the seller.
A***n –
Seller thanks, the goods good came quickly 2 weeks to samara, i advise
S***s –
Thank you
Y***v –
Delivered. The motion sensor is quite sensitive. If there are pets, it is better to hang at a distance of 50-100 cm from the floor and seal the lower part of the sensor. One led is not on, but not critical. It shines quite brightly, in general it is convenient in the corridor, in case at night it is pressed into the toilet))
L***n –
Very fast delivery for NZ
M***e –
ok
Cliente –
I am very happy with this product. Excellent quality, very useful.
L***t –
Perfect, well received, too bad the power cable is very running ~ 1 m
E***n –
We recommend good quality fast shipping.
G***y –
Delivery fast but the sensor itself fires through times
N***s –
Super
P***v –
Everything works all ok store well tracked all the way
H***k –
good value for monay, works just fine
G***y –
ok! super, thaenks!
E***a –
Has received previously stated… the tape itself is very thin, did not expect… But it works… see how it will behave in the case.
V***h –
Everything is very good, fast delivery.
B***l –
Well received according to the description ..
A***a –
It went a little long, and the product corresponds to the description. Hung in the kitchen, see how it will work, if there are changes, i will write. You can see in the photo.
Cliente –
Received quickly, product according to the description.
K***n –
good working condition. thanks.
G***g –
It came quickly, the only one was preparing the order the store long because of the holidays.
B***r –
Put it down a staircase. The double side does not stick, but the LED strip with the sensor works perfectly
Cliente –
Very sensitive detector
Cliente –
Very quick delivery, everything is OK. I can recommend.