Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of glowingray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Y***h –
Nice product
D***a –
ok
V***k –
Quickly reached Vladivostok, packing in a package. aquaprint under carbon
Customer –
Surely because of trouble with the trans by TE, it didn’t arrive. But a quick refund was made. Thank you.
D***c –
Great
O***o –
Good quality, looks as avertize
S***k –
So far so good
J***s –
VERRY NICE
A***r –
The article did not arrive in the given time
R***s –
Good as Promised.. Working well and fine in my polo.
I***j –
Super fast to Lithuania 16 days. Vylyadit super.
D***i –
Excellent finish, and functional.
M***a –
The item arrived just one day after the scheduled delivery long Kzi 2 months for Martinique Otherwise the product is impeccable Thanks to the store
Customer –
Perfect, very fast shipping!
J***e –
Awesome. Came quick. Easy to install. Perfect for my Mazda 6
R***e –
I demand approx 6 months to arrive
A***L –
Thank you very much the product will come
M***a –
Thanks to the store.
J***a –
thanks , all ok
G***o –
Perfecta .
M***a –
Excellent quality!
J***c –
High quality. Happy for this item.. thanks
M***a –
Thank you for this time. Will buy again.
M***c –
Very good!
A***i –
Quality products at top Thanks
S***i –
Fast arrived in Brazil and is in excellent condition, obrigafo
E***v –
Slow very
A***m –
received, took some time. seems ok
Customer –
Foremost correct
L***s –
Thank you
N***a –
Very long delivery, because of this reduced the rating.
D***t –
very good product only to much with the post office in my country …but good product
O***a –
good product
Z***c –
Very good
M***a –
Thank you for quickly responding to the bug this time. However, there were many scratches that seemed to have occurred during storage. It’s a very high-quality product, so it’s a matter of course. I want you to send me a beautiful product at the next purchase.
G***r –
Very mind to listen
K***k –
Goodyear
R***z –
Excellent product!
H***h –
Top, thanks!
M***r –
Perfectly accurate as described, easy to install and serves its purpose just fine
Z***y –
PERFECT
Customer –
It fits there not beautiful around it because the hole was too small but if you have a little are convenient than fits that perfectly on the BMW E81
M***s –
perfect
C***i –
It took 90 days but it finally arrived
V*** –
works and looks great, carbon finish really stands out , for BMW 1 e87 you need to cut almost whole plastic around it, but it will fit and work. signal strength about as same as normal rod, maybe not as strong as big big ones. shipping was faster one
M***a –
Thank you again. Will buy again.
D***D –
Fast delivery, product looks good, signal is almost same as original antenna, some small modifications at the bottom needed. I can recomend.
P***k –
Fast shipping, quality ok, unfortunately as decoration cool, as antenna spierdolone. Does not work, receives as by in radio wire włożył. Tested for 2 car.
M***o –
Beau produit
J***u –
Adhesive tape for one more note wish.
L***y –
OK
A***v –
Like an antenna shit full.
C***n –
Good product, recommended you have to rehearse it.
J***r –
Today, April 6th I arrived, thank you and sorry.
S***m –
nice
V***c –
perfect
D***c –
Perfect
F***u –
Perfecct.
Customer –
Little Brown wife and mounted TV radio receiver well being
J***G –
good
T***g –
Month 쯤 hanging key to forget the Battey