Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of glowingray.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
R***A –
It looks pretty good. Everything perfect
N***a –
For now we’ll see what lasts
R***o –
I’ll check the store i advise
M***z –
The package came crushed, i hope they’re not damaged. I haven’t tried them yet. As soon as i ride them on the bike, i’ll put a more concrete assessment.
S***n –
They come in perfect box as you discover it now it’s good to drive at night what if you put the long light just the direction of rest for 10 € can’t be asked for more delay 2 days to arrive me
E***s –
I have to try them. But shipping to spain in 20 days. I’ll discuss if they work.
A***v –
Good lamps, shine bright, far and near light. Delivery sdec in st. petersburg 3 days. The photo shows the difference, halogen with left and led with right. Thank you to the store.
J***s –
Set up and running well todabia not tested at night if they last a good purchase
A***D –
The lighting is perfect lighting much more than the alogens, easy mounting on a lion seat of the first model, they arrived well packed and fast, fully recommended.
A***h –
The box is crumpled. Lamps whole. Shine bright. Shipping 12 days.
J***o –
They arrived well-packed, as described in the photos, i already put them on renault trafic h4 and they light up very well 8000 k i recommend
P***d –
Very good product as the originals has reached me the expected date
N***v –
Good quality. They work in perfection. I had a problem putting it in. it hit brushes that hold the light bulbs. I had to double it and adjust it but in the end i send very fast
J***z –
Good product, illuminate very well and fast shipping. good to buy
A***i –
Very good light bulb i recommend
A***o –
Everything as described shows the change of halogen to led Installed in a flat ibiza without problems
Customer –
Mounted in the short light of citroen c4 cactus 2015, model h7 6.500 k. They work properly, they don’t give any kind of failure. They light quite well, although they need to be lowered a little bit compared to normal ones because they dazzle. The fan makes a bit of noise but practically doesn’t even notice, and with the engine started, you can’t hear anything at all. Perfect price quality. Shipping and packaging all ok.
S***o –
Installs easily and fast, hope you don’t lightning soon. Arrived in 45 days
M***z –
Very fast shipping, good communication with store. Highly recommended
A***o –
They look quality and mounted on a motorcycle. Without testing them at night, they paint well.
V***o –
Trouble changing the light bulb one of the sealing caps doesn’t shut me down. f800r
I***z –
Looks like a good product, lights more than a halogen bulb, i recommend
T***n –
The quality of the product is very good according to the money I bought 76 tl now 105 tl the store has been interested in solid interest the only problem is that it passed 1 month to receive the arrival of friends who can never think of the ease of heart thanks Ailexpres family of
E***s –
I arrive fast, before the estimated date. The box has arrived crushed and shit and i hope that doesn’t bill the leds. They’re still about to prove so i’ll leave another opinion later
I***n –
Order 13.05.2019 and delivery on 23.05.2019. Waiting to place and test.
R***z –
Received in time, i will comment later on whether they work and how they light up
M***A –
At the moment they work properly on my chevrolet captiva, but since you stick the headlamp cap you can’t stand by.
E***d –
Everything works out right now. If there is a fault is the warranty
P***z –
As i expected i’ll leave additional cmentario when i mount them
A***A –
Exactly like you described it. Fast shipping and all perfect. The store very responsible and attentive. I recommend product and seller.
A***e –
They work well, how bad i ordered two, and one of them slowly started making noise the bulb fan. But they look great and look very elegant
J***o –
They light very well, very intense, although the long goes too high. 5000 k
P***Z –
Good looking when i try them i’ll tell you
I***i –
The package came a little wrinkled but it seems the content is perfect. In the absence of a test, but i’ll leave additional comments.
A***a –
If they’re the same as the first ones i bought, great.
J***o –
It works, but it’s not valid for my suzuki gsxr k3❌
J***o –
Placed on a bike, without trying on the road, they paint very well
R***z –
They light very well. very happy with the purchase. i recommend 100%
M***n –
Good fit. A little big the fan, but it came into place
E***z –
All right, same distance, halogens give 707 lx and these led give 1100 lx with which the difference is noted
O***P –
4 stars. -The packaging came a little chafed, not to break. But it could bring something harder to protect. -The difference is very obvious, the white light highlights the road lines well, even though i don’t know if it’s too much intensity. -For the itv it is clear that they are not approved, don’t turn off the short ones by putting the long ones, having so much intensity they have done is put on a third led that lights up and opens the aspect, even if you have to make someone long, i don’t think he found out. -I’ll like to try them in fog, see how they behave. -You have to watch when riding them, i ride one good and the other bad and they go like a vizco. -They have a fan, the doubt i have is that being stuck with the cover of the nose lighthouse if that’s enough. Let’s see what happens. -When i rode them i had faenite as when i took the head with the fan you have to disassemble the hooks and do some juggling to put it in. Later i will look to expand the experience.
S***a –
It has reached me from spain very quickly. In the absence of testing them.
Y***i –
It’s arrived in 4 days.
J***M –
It came very quickly, it’s missing to test them. I’ll leave additional comments.
O***o –
Perfect✨
Customer –
I thought it would give more light, see what they last. For the perfect moment
A***s –
The order came well in time, they work properly even though you have to be careful about polarity. In my case it is a 2004 seat ibiza and the left focus, the driver’s, it’s not worth the light bulb because of the cover, it’s got too much ass and won’t let it go. In this case the product is correct, my mistake for not measuring the gap. In case of purchase if you have an ibiza on the driver’s side measure if it lets you put it back the cover, there’s a plastic bar that doesn’t leave a hole.
J***s –
Las he comprado por su valoracion y precio. Estoy contentisimo con ellas. Montado en un VW Golf Mk4 junto con luces led de posicion. Han quedado de maravilla y alumbran muy pero que muy bien. Estas luces estan dando torticulis a mas de una persona. Recomiendo al 100%. Para los de españa: Debeis desmontarlas para pasar ITV. I bought them for their value and price. I’m very happy with them. Mounted on a VW Golf Mk4 together with LED position lights. They have been great and light very, very good. These lights are giving torticulis to more than one person. I recommend 100%. For those of Spain: You must dismantle them to pass ITV.
M***a –
I get to spain very quickly and it seems to work very well, at night i’ll see how it goes, en but they last in my toyota prius 2010, they have a fan but you can’t hear it and i don’t know how about the itv just in case i keep the old ones since they are very simple to change The only thing weird is that the connection is inverse to the originals so they don’t cross and i had to secure them with insulating tape so they don’t loosen up with vibration, a greeting
J***z –
Mounted on a fiat scudo the before and after, the change is significant and the perfect attachment
E***a –
It is missing to test them but it is already the 3 q comrpo for different cars and they are very good
M***a –
Excellent product thank you store. I totally recommend it.
C***o –
The product has arrived well packed and in estimated time. The quality of manufacture justifies the price, i did not expect more. The only thing that disappointed me is that the top rubber bumper wasn’t stuck at all, and out of fear that with the passage of time and heat callers into the spotlight i decided to remove it and clean the white paste it brings (totally pasty). Lighting is good, my doubt is durability. Let’s see how long the fan holds and the lamp lasts. Any update i’ll put here.
C***a –
Magnificent
J***i –
Good packaging, apparently with quality, easy installation and very white light.
S***s –
One bulb gives out 31 watts. There are some external defects but the robot does not affect.
C***n –
They arrived fast before the date and good condition ok
O***s –
All perfect, they are very good quality, super fast shipping takes 15 days to arrive
Customer –
Not to try I will comment later on how it works.
J***a –
Tested and operated but in audi a3 8p the car holder is not suitable for led, others need to be bought
D***d –
The change is awesome! Real white light, i recommend!
J***j –
Good quality led lamps. Correct wavelength (light beam coloration), good intensity and presentation. Installed give a lot of extra light. I will inform you later of its duration or possible failures. At the moment everything is right
D***o –
All right and fast shipping. Seller recommended.
D***O –
Scelant product i recommend 100%
J***s –
The product is identical to the description acab Or to install in the car and when days or a month go by i will recomment to value the bulbs and its functioning. They look pretty good in principle.
R***h –
The truth is, quite well, at first i was afraid of the fact that they get very hot, but after a couple of weeks of use it seems to be going well, plastic doesn’t melt or anything like that, so fine. The only drawback they have apart from the heat is that you can’t put the back covers and if it rains or something it can get fucked up, but other than this all right. In lighting it greatly improves both color and light on a traditional alogena. Cabe d is tacar that in spain it is illegal to put is tas bulbs if your car does not bring led from series. If anyone serves the e-installed on a nissan almera n16 of 2001
J***E –
great store, really good value items and pretty responses to my answers.
Customer –
Perfect, fast shipping, big difference and improvement over source bulb
A***a –
Fast shipping and good quality!
J***p –
Everything has come well, in the absence of installation and testing, i will tell you how it goes.
A***s –
Super as quickly received the newsletter works fine.
F***z –
I ‘ve been with them for 2 weeks and i’m delighted at my z800. They light more than the ones i had and in view give it the modern touch i wanted
R***a –
All ok came a faulty lamp and sent me another pack
A***s –
Fast shipping, they work perfectly, i hope they don’t get founded
J***p –
Everything perfect all you have to regulate the headlights
V***y –
Perfect! They arrived in a day from spain
R***a –
Recommended product, the shipment is lost and it takes something to arrive. Detachable cap for easy installation
R***o –
They work well easy installation and good light arrived before time
S***o –
They ‘ve arrived in 2 days. i’m impressed.
J***a –
Exactly to the photo and 4 days i arrive. Light a lot.
S***k –
Just received them nickel packaging. Stay more than climb. Only small thing by opening the bulbs Are a small can damaged I put a picture. To see. Otherwise satisfied.
A***v –
Ordered 19 09 received 3 10 if everything came so quickly. put. Everything came up the lamp fit the headlight cover closed tonight i’ll try then write off. thanks to the store
A***n –
Shining bright, yellow 3000 kapets what yellow turns out
R***r –
Everything is fine! Everything works. I recommend
A***v –
Gorgeous. Even better than expected. On the vaz 2105 stood up as relatives. The meeting is not particularly blind. In the photo on the left of the diodes with the right normal.
O***o –
They look good
J***a –
Excellent, i arrive very fast, now only install
Customer –
Perfect, I am so happy 5*
A***y –
Delivery to moscow 34 days. Like how they work, in faro has not yet put, how i will use the add-on review
Customer –
Came a little less than a month prod The author sociable for focus 2 came up without problems in the evening i will check how shine to write off the store thanks
A***v –
Thank you so much. The product is good. No problem. Also shipment is very fast. Very pleased. I recieved it today. Thanks again. Respects. – Azerbaijan / Baku
J***k –
very good transaction! very good quality! fast delivery and a nice gift I recommend
D***d –
Before minsk 45 days. the lamps are whole. shine brightly. do not flicker. in ptf passat b4 large 🙁 had to collective farm.
V***v –
Shine well you can advise
M***j –
Fast delivery. Damaged packaging but the item intact
J***s –
Top recommend
Customer –
It’s very good led bulb, light is great ..
D***v –
The goods came, a little more than a month to voronezh, but this is not so important, the packaging is a little wrinkled, the lamps are whole, not yet connected. I hope for a positive result.
H***k –
Does not light up the fault lamp for Fb 7 product I will take the ideal night picture